Relation among Organization Citizenship Behavior, Organization Commitment and Customer Orientation of Casino Employees
نویسندگان
چکیده
منابع مشابه
The Relationship between Empowerment and Organizational Citizenship Behavior of the Pedagogical Organization Employees
Employee empowerment and organizational citizenship behavior have very important roles in the process of accomplishment and continuous development of organizational performance. Therefore, the purpose of this article is to determine the relationship between these two variables in employees of Qom province pedagogical organization. Ninety nine statistical samples were selected from the populatio...
متن کاملthis study investigated the relationship between quality of work life and organization citizenship behavior from the viewpoint of teachers in high schools in tehran city.
چکیده هدف از پژوهش حاضر بررسی رابطه کیفیت زندگی کاری و رفتار شهروندی سازمانی در مدارس مقطع متوسطه پسرانه شهر تهران از دیدگاه دبیران بود. روش پژوهش حاضر توصیفی و از نوع همبستگی بود. از بین دبیران مدارس شهر تهران تعداد 380 نفر به روش نمونه گیری خوشه ای چند مرحله ای به عنوان نمونه پژوهش انتخاب شدند و با تکمیل پرسشنامه ی کیفیت زندگی کاری والتون(1975) و پرسشنامه ی رفتار شهروندی سازمانی پودساکو...
15 صفحه اولThe impact of Paternalistic Leadership on Organization Commitment and Organization Citizenship Behaviour
Paternalistic Leadership is generally used to humanize and moralize the workplace. It is argued that paternalistic leadership plays an important role in organizational citizenship behaviour and organization commitment. It is very important for employees to be motivated not only to increase in-role performance but also to engage in citizenship behaviours that are important to the wellbeing of th...
متن کاملOrganizational citizenship behavior in a Japanese organization: The effects of job involvement, organizational commitment, and collectivism
This article investigates the effects of job involvement, affective organizational commitment, and collectivism on organizational citizenship behavior (OCB) using data collected from 131 professors and clerical workers in a private Japanese university. Results show that job involvement had a significantly positive relationship on civic virtue and helping behavior, and affective organizational c...
متن کاملCustomer orientation of service employees Its impact on customer satisfaction, commitment, and retention
With the performance of service personnel often constituting a major element of a service per se, the customer orientation of service personnel is often regarded as a main determinant of service firms’ success. Drawing on a deductively derived four-dimensional conceptualization of the customer orientation of service personnel, consisting of employees’ technical skills, social skills, motivation...
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ژورنال
عنوان ژورنال: The Journal of the Korea Contents Association
سال: 2012
ISSN: 1598-4877
DOI: 10.5392/jkca.2012.12.02.429